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Yearly Plan

Description

The yearly plan is designed to meet the needs of organizations running a Portofino installation or developing applications based on Portofino.

An incident is defined as a question relating to a specific, discrete issue and may involve several interactions with technical support prior to resolution.

This support pack is ideally suited for mission-critical projects and installations.

Before purchasing support, ManyDesigns recommends that you take advantage of product documentation and discussion forums.


Benefits

  • Enterprise level support: our experience with enterprise systems is at your service at any stage of your project or during system operation.
  • Confidence: support helps you deliver your project on time and on budget.
  • Accelerate development: get access to the knowledge of the Portofino core engineers.
  • Maximize uptime: support can resolve the most critical issues and get your installation running in the shortest time.

Supported products, versions and platforms

Portofino version 4.0.5 or later. The list of supported platforms is available here.


Scope of support

The scope of support is the resolution of issues related to the installation, use and customization of Portofino. Support activities may include:

  • Assistance with configuration and setup of new systems
  • Configuration of authentication and authorization (security.groovy script)
  • Customization of groovy actions
  • Update/upgrade to newer versions
  • Troubleshooting and workarounds
  • Performance tuning and resolution of performance bottlenecks

Support does not include design, development or training activities. However, we'll do our best to provide useful code examples for clarification purposes.

Support does not cover integration issues related to software items other than those included in the standard Portofino distribution.


Terms of Service

This plan has a limit on the number of supported installations. Make sure you clearly identify and describe your installation before accessing support for the first time.

Please see the Terms of Service for details.

Price: $12000.00 USD


At a glance

Number of incidents: Unlimited

Method of access: Email

Method of response: Email/phone

Availability of core Portofino engineers: Yes

Target response time:
Next business day

Business hours response:
9am-5pm Central European Time, Mon to Fri

24x7x365 response: No

Bug fix priority: Yes

Hotfixes: No

Number of installations: 1

Support language: English

Validity: One year